pak77 Privacy Policy –
How We Handle Your Personal Data

pak77 ("pak77", "we", "us", "our") is the operator of the online gaming platform accessible at pak77.biz ("the Platform"). pak77 operates under a valid international gaming license and is committed to protecting the privacy and personal data of all players who register and use the Platform.

This Privacy Policy ("Policy") explains how pak77 collects, uses, processes, stores, and discloses personal data relating to players ("you", "your") who access or use pak77. It applies to all personal data collected through your use of pak77.biz, including registration, account management, gameplay, deposits, withdrawals, customer support interactions, and any promotional participation.

By creating a pak77 account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the pak77 platform.

This Policy should be read in conjunction with pak77's Terms & Conditions, which govern your overall use of the Platform. This Policy forms part of that agreement.

For the purposes of applicable data protection law, pak77 acts as the data controller in respect of personal data collected through the Platform. As a licensed gaming operator, pak77 is subject to data handling obligations under its international gaming license, which incorporates standards consistent with internationally recognised data protection principles, including those set out in the General Data Protection Regulation (GDPR) where applicable.

All formal data protection enquiries, subject access requests, and data rights exercises should be directed to pak77 using the contact details provided in Section 15 of this Policy.

pak77 collects different categories of personal data depending on your interaction with the Platform. The following table sets out the categories of data we collect and examples of specific data points within each category:

pak77 does not collect sensitive personal data categories (such as racial or ethnic origin, health data, or political opinions) except where strictly required under responsible gaming or regulatory obligations — for example, if you disclose a gambling problem in the context of a self-exclusion request.

pak77 collects personal data through the following channels:

• Direct collection: Data you provide when registering your pak77 account, completing KYC verification, submitting deposit or withdrawal requests, contacting support, or participating in promotions.
• Automated collection: Technical data automatically collected when you access the Platform, including IP address, device identifiers, session logs, and browser information, primarily through server logs and session management systems.
• Cookies and similar technologies: Data collected through cookies and similar tracking technologies placed on your device when you visit pak77.biz. See Section 11 for full cookie details.
• Third-party payment providers: Confirmation and reference data from payment providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay) in connection with deposit and withdrawal processing.
• Identity verification services: Verification outcomes from third-party KYC and identity document verification services used by pak77 to comply with our licensing obligations.
• Fraud detection services: Risk signals and flags from third-party fraud detection tools used to protect the Platform and its players.

pak77 processes your personal data for the following specific purposes:

• Account creation and management: To set up, maintain, and administer your pak77 account, including authentication and account security.
• Identity and age verification (KYC): To verify that you are who you say you are and that you meet the 21+ age requirement mandated by our gaming license and responsible gaming obligations.
• Payment processing: To process your PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, and to process withdrawal requests back to your nominated payment method.
• Gaming operations: To deliver the games, betting markets, live casino services, and slot games you use on pak77, and to maintain records of your gaming activity for dispute resolution and audit purposes.
• Responsible gaming compliance: To enforce deposit limits, loss limits, cooling-off periods, and self-exclusion orders you set on your account, and to identify potential signs of problem gambling behaviour in accordance with our licensing obligations.
• Legal and regulatory compliance: To meet our obligations under our international gaming license, including anti-money laundering (AML) monitoring, reporting obligations, and player protection requirements.
• Fraud and crime prevention: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited activities on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform security: To monitor login activity, detect unauthorised access attempts, and protect the security and integrity of the Platform for all players.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the Platform's performance, user experience, and product offerings for Pakistani players.

Where internationally recognised data protection principles apply, pak77 relies on the following legal bases for processing your personal data:

• Contractual necessity: Processing required to fulfil our contract with you under the Terms & Conditions — including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with our obligations under our gaming license, including KYC/AML requirements and responsible gaming mandates.
• Legitimate interests: Processing in pak77's legitimate interests where those interests are not overridden by your fundamental privacy rights — including fraud detection, platform security, and aggregated analytics.
• Consent: Where processing is based on your consent — such as optional marketing communications — you may withdraw that consent at any time by contacting pak77 support.

pak77 does not sell your personal data to any third party for marketing or commercial purposes. pak77 may share your data with the following categories of third parties only to the extent necessary for the purposes described in this Policy:

• Payment service providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processors — to facilitate your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• Identity verification providers: Third-party KYC and document verification services that assist pak77 in meeting our licensing obligations regarding player identity and age verification.
• Fraud prevention services: Third-party fraud detection and risk assessment providers used to protect the Platform and its players from financial crime.
• Game content providers: Licensed game providers who supply slot games (including Lucky Neko), live dealer content (including Mini Baccarat), and sports betting data to the Platform. Minimal player session data is shared as technically required for game delivery.
• Regulatory and licensing authorities: pak77's international gaming regulator and any other regulatory authority with jurisdiction over our operations, as required under our licensing obligations.
• Law enforcement and legal authorities: Where pak77 is legally compelled to disclose data by court order, subpoena, or applicable law, including in connection with suspected money laundering or other criminal activity.
• Professional advisors: Legal advisors, auditors, and compliance consultants acting under confidentiality obligations where necessary for pak77's legitimate operational purposes.

As an internationally licensed operator, pak77 may transfer personal data to servers, service providers, or regulatory bodies located outside Pakistan. Where such transfers occur, pak77 ensures that appropriate safeguards are in place to maintain the protection of your data to a standard consistent with internationally recognised data protection principles. This may include contractual protections with recipient service providers and compliance with our licensing authority's data transfer requirements.

By using pak77, you acknowledge and consent to the transfer of your personal data to locations outside Pakistan where necessary for the purposes described in this Policy.

pak77 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing and legal obligations. The following general retention guidelines apply:

• Active account data: Retained for the duration of your active pak77 account relationship plus the applicable post-closure retention period.
• Financial transaction records: Retained for a minimum of five (5) years following the transaction date, as required under anti-money laundering regulations applicable to our gaming license.
• KYC / identity verification records: Retained for a minimum of five (5) years following account closure, as required under our licensing obligations.
• Customer support records: Retained for a reasonable period following resolution to enable quality assurance, dispute escalation, and regulatory inquiry responses.
• Responsible gaming records: Self-exclusion records and responsible gaming tool activity may be retained for longer periods where required to enforce exclusion decisions and meet licensing obligations.
• Technical and security logs: Retained for the period necessary for security monitoring and fraud investigation purposes, typically up to two (2) years.

When personal data is no longer required, pak77 securely deletes or anonymises it in accordance with industry-standard data destruction procedures.

pak77 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. These measures include:

• 256-bit TLS encryption: All data transmitted between your browser or device and pak77's servers is encrypted using Transport Layer Security (TLS) at 256-bit strength — the same standard used by Pakistan's major banks including HBL, UBL, and Meezan Bank for their own online banking services.
• Password hashing: Passwords are never stored in plain text. pak77 uses industry-standard one-way cryptographic hashing algorithms to store password credentials, meaning that even if our systems were ever compromised, your actual password would not be exposed.
• Access controls: Access to personal data within pak77's systems is restricted to authorised personnel who require it for their specific job function. All access is logged and audited.
• Intrusion detection and monitoring: pak77's platform infrastructure is monitored 24/7 for security anomalies, intrusion attempts, and suspicious activity by qualified security personnel.
• Regular security auditing: pak77 undergoes regular independent security audits as part of our international gaming license compliance obligations.

pak77 uses cookies and similar tracking technologies on pak77.biz to enable the Platform to function correctly, maintain your session when logged in, improve performance, and protect the security of the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that maintain your login state while you are using pak77. These cannot be disabled without preventing core Platform functionality.
• Security cookies: Used to detect and prevent fraudulent activity, protect against cross-site request forgery (CSRF) attacks, and monitor login session integrity.
• Analytics cookies: Used to collect anonymised, aggregated data about how players use the Platform — which pages are visited most frequently, where sessions end, and similar behavioural data — to help pak77 improve the Platform experience for Pakistani players. This data does not identify individual users.
• Preference cookies: Used to remember your platform preferences and settings between sessions.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies will impair your ability to log in and use the Platform. pak77 does not use cookies to deliver third-party advertising or to track your activity across websites outside of pak77.biz.

Subject to applicable data protection law and our licensing obligations, you have the following rights in respect of your personal data held by pak77:

To exercise any of your data rights, please contact pak77 using the details in Section 15. pak77 may need to verify your identity before processing any data rights request. We will not charge a fee for standard requests but reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

pak77 employs age verification procedures at registration and during ongoing KYC checks to enforce this restriction. Parents and guardians who believe a minor may have accessed pak77 should contact our support team immediately. pak77 takes underage access extremely seriously and will act promptly on all such reports.

pak77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or our licensing obligations. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Where changes to this Policy are material — meaning they significantly affect how we use your personal data — pak77 will notify registered players via their registered email address or Pakistani mobile number prior to the changes taking effect. For non-material updates, the revised Policy will be published on this page without individual notification.

Continued use of the pak77 platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. pak77 recommends that you review this page periodically to stay informed of how your data is handled.

For any questions, concerns, or formal requests relating to this Privacy Policy or pak77's handling of your personal data, please contact pak77 through the following channels:

• Live Chat: Available 24/7 via pak77.biz. Average response time under 2 minutes for all enquiries including data rights requests.
• Email: [email protected] (plain text — not a clickable link). Mark your subject line "Data Privacy Request" to ensure your message is routed to the appropriate team.

pak77 aims to respond to all formal privacy enquiries within 30 days. Complex requests may require additional time, in which case pak77 will communicate the expected timeline to you.

If you are dissatisfied with pak77's response to your privacy concern, you may escalate your complaint to the relevant supervisory authority under pak77's international gaming license. Details of the applicable supervisory authority are available on request from pak77's support team.